Resolved
Brief tracker latency increase
Between 14:00-14:45 GMT, some tracking events experienced up to 3 seconds additional latency. Root cause was a temporary spike in ingestion volume. Auto-scaling resolved the issue with no data loss.
All Systems Operational
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Current Status
Main Website
cortexcart.com marketing site and customer dashboard
Operational
Tracker App
Analytics tracking script and data collection pipeline
Operational
Email Support
Customer email support processing and delivery
Operational
Support Tickets
Help desk ticket system for customer issues
Operational
Call Center
AI voice call center for sales and support calls
Operational
AI Services
AI-powered analytics, attribution modelling, and insights
Operational
Recent Incidents
Resolved
Scheduled maintenance — Dashboard upgrade
Planned 15-minute maintenance window to deploy dashboard performance improvements. All services remained available during the upgrade.
Resolved
Call Centre Technical error
Some customers where experiencing an error message when contacting our main support and sales line. We are investigating this and are confident on a fix as soon as possible, meanwhile if you require ergent support please email support@cortexcart.com with the subject: URGENT -, and we will answer you as soon as we can.
This page is manually updated. If you're experiencing an issue not listed here, please contact support@cortexcart.com